Shipping&returns

DELIVERY
PAYMENT
RETURN

For delivery to any localities of Russia in the field "City \ country" please specify your region \ edge \ republic.



Delivery to your city

On the order registration page you will be offered the available delivery methods. Under each of the available methods, the shipping price will be indicated. After choosing the delivery service, the price for it is automatically included in the price of your order.

Please note that the delivery is directly related to the index that you specify.
Please check it or check it out: find your index

Carefully check all entered data. In case of incorrectly specified data, the cost of your delivery can be calculated incorrectly.

According to the accepted contract-offer, after the payment of the order, the buyer has no right to change the delivery method, all changes by the delivery method are made at the buyer's instruction strictly before payment for the goods.

 

EMS Russian Post

EMS Russian Post is a branch of the Russian Post, which provides express delivery services in Russia and 190 countries.

Delivery is based on the principle of "door to door": your order will be accepted by the courier and delivered to you personally.

When placing an order, please indicate the current phone number so that the courier can contact you.
If necessary, you can track the status of the order on the official EMC website.



Pickup

You can independently pick up your order in the office of TinaBeauty at the address: Novorossiysk, ul. Pionerskaya 23a daily from 11:00 to 18:00

Phone: +7 (918) 054-35-14

Payment for the order is carried out on the order registration page through the payment systems of the site or with the help of PayPal.



Description of the payment process

Payment is made through the authorization server of the Processing Center of the Bank using Bank credit cards of the following payment systems:

VISA International

MasterCard World Wide



Description of the data transfer process

To pay for the purchase, you will be redirected to the payment gateway of PJSC "Sberbank of Russia" to enter the details of your card. Please prepare your plastic card in advance. Connection with the payment gateway and transfer of information is carried out in secure mode using the SSL encryption protocol.

In case your bank supports the technology of secure Internet payments Verified By Visa or MasterCard Secure Code, you may also need to enter a special password for payment. Methods and the possibility of obtaining passwords for making Internet payments you can check with the bank that issued the card.

This site supports 256-bit encryption. Confidentiality of the reported personal information is provided by PJSC "Sberbank of Russia". The information entered will not be provided to third parties, except as provided by the legislation of the Russian Federation. Carrying out payments on bank cards is carried out in strict accordance with the requirements of Visa Int payment systems. and MasterCard Europe Sprl.



Description of the payment process

When choosing the form of payment with the help of a plastic card, the payment for the order is made immediately after its registration.

After completing the order in our store, you will need to click on the button "Payment by bank card", while the system will switch you to the page of the authorization server where you will be asked to enter the plastic card details, initiate its authorization, and then return to our store with the button "Back to the store."

After you return to our store, the system will notify you of the results of authorization. If the authorization is confirmed, your order will be automatically executed in accordance with the conditions set by you.

In case of refusal to authorize the card, you will be able to repeat the payment procedure.



When canceling an order

If you cancel the items from the paid order (or when you cancel the whole order), you can order another item for this amount, or return the entire amount to the card by first writing a letter to the e-mail.

Regulation of the offer contract:



10. Replacement and Return

10.1. Return of the Goods of proper quality is possible within 14 calendar days, not counting the day of its purchase. The buyer can refuse the whole order, it is not allowed to refuse certain positions. The integrity of the factory packaging of the goods must be preserved.

10.1.1. The Buyer's requirement to replace or return the Goods of the proper quality is subject to satisfaction if the Goods were not in use, its consumer properties are preserved and there is evidence of its acquisition from the Seller.

10.1.2. The list of goods that can not be exchanged or returned on the grounds indicated above is determined in accordance with the procedure established by law or other legal acts.

10.1.3. The list of goods not subject to exchange on the grounds specified in clause 10.1.2 of this Agreement:

- Personal hygiene items (toothbrushes, hairbrushes, hair clips, hair curlers, wigs, hairpieces and other similar products);

- Perfumery and cosmetic products.

This list is not exhaustive and is determined in the order established by paragraph. 10.1.2. actual agreement



10.2. Return of the Goods of inadequate quality.

10.2.1. The received Goods must correspond to the description on the Site. The difference in design or design elements from the description on the Site is not a sign of inadequate quality.

10.2.2. The appearance and completeness of the Goods, as well as the completeness of the entire Order, must be checked by the Buyer at the time of receipt of the Goods.

10.2.3. At delivery of the Goods the Buyer puts the signature in the receipt to the Order, than confirms complete completeness and absence of claims to quantity and appearance of the Goods.

10.2.4. After the receipt of the Goods, claims for external defects of the goods, its quantity, completeness and presentation are not accepted.

10.2.5. If the Buyer has been given the Goods of improper quality and the other has not been agreed in advance by the Seller, the Buyer has the right to use the provisions of Article 18 of the Law on Consumer Protection.

10.2.6. When returning the Goods, the Buyer must send an email to info@tinabeautyshop.com and provide the order number and reason for the return.

10.2.7. The funds are returned by bank transfer by transferring the relevant amount to the bank account specified by the Buyer. The terms and procedure for returning the value of the Goods of inadequate quality are specified in clause 11.2 of this Agreement.

10.2.8. In the event that the Buyer discovers any deficiencies in the goods and demands for replacement, the Seller must replace such Goods within 7 days from the date of the present demand by the Buyer and, if necessary, additional quality control of such Goods by the Seller (examination) - within 20 days from the date of the said requirements.

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